• You must be of legal age in your state to view or purchase our products.
• By making a purchase, you affirm that it is legal to possess the items purchased in your state or country.
• We reserve the right to cancel any order as we see fit.

• Please allow 5-7 business days (excludes weekends and holidays) to ship your item. Why? does it take so long to ship? Because we make most items to order.
• Custom orders and orders taken by email may require an additional 2-5 business days to ship. 
• To insure a package, or add signature confirmation, please contact us as soon as you place your order with your order number and we will add it for you. An additional cost may apply. 
• By ordering from us, you agree not to hold Toro Glass Gallery responsible for lost packages or damage caused during transit. 

• All web store sales are final, with the exception of items we determine to have a manufacturing defect.
• If your item has a visible defect, you must report it within 48 hours of the delivery date for us to assess.
• Micro artifacts are normal in raw materials, and out of our control. They do not qualify as a defect.
• After 48 hours all sales are final.
• Please allow up to 5-7 business days to process your return.
• Return shipping is free within the USA.
• Refunds generally settle within 2 business days, but can take longer depending on who the customer banks with.
• Used items cannot be returned.
• Custom made and special order items cannot be returned.
• Items damaged due to use with third party accessories (example: e-nails & inserts) are not covered.
• We only accept returns on items purchased directly through our web store. If you have an issue with an item you purchased through one of our authorized retailers, please contact them.

• Products bought outside of the Toro Glass Gallery web store, or bought secondhand are not covered by our Limited Lifetime Warranty. 
• Items with defects that negatively impact function, or cause a break we identify as related to a bad weld or seal, are covered.
• Damage caused by drops, knocks, vibration impact, thermal shock and usage during heat/cool cycles are not covered under our warranty.
• Normal wear and tear is not covered by our warranty. Over time quartz and borosilicate glass will fog or "chaz" (as it is called in the industry). If not cleaned properly it may accumulate or bake on residue. We do not cover these conditions, or any other condition that falls under known wear and tear of quartz and borosilicate glass.
• Items with visual defects are not covered by our warranty. See “Returns & Replacements” above for more on defects.

• We are unable to repair quartz products in-house.
• We do offer rig and tube repairs, when possible. Due to our backlog, wait times are 2-3 months.
• To see if your piece is repairable, please email info@toroglassgallery.com with good pictures of the break so we can assess.
• By sending in a repair you understand and agree that Toro is not responsible for items lost in transit or broken during the repair process.

• Custom and special order items can not be returned or exchanged. These are made specifically to your specifications, therefore we cannot resell them.
• To inquire, contact us at info@toroglassgallery.com

• You must be a registered user to earn/spend points.
• To see your points and spend them, make sure you're logged into your account, add products to your cart, then click the "Rewards" button on the bottom right of the home page.
• Purchases made prior to the point system's activation (12/2024) are not eligible.

Toro Glass Gallery will NEVER sell or give away your information. We take your privacy and security seriously, thus we do not store sensitive information (ie: credit card, banking information, etc).