FAQ - T.G.G. LLC

You must be of legal age in your state to view or purchase our products.
By making a purchase, you affirm that it is legal to possess the items purchased in your state or country.
We reserve the right to cancel any order as we see fit.

Please allow 5-7 business days (excludes weekends and holidays) to ship your item. Why? does it take so long to ship? Because we make most items to order.
Custom orders and orders taken by email may require an additional 2-5 business days to ship.
To insure a package, or add signature confirmation, please contact us as soon as you place your order with your order number and we will add it for you. An additional cost may apply.
By ordering from us, you agree not to hold Toro Glass Gallery responsible for lost packages or damage caused during transit.

All web store sales are final, with the exception of items we determine to have a manufacturing defect.
If your item has a visible defect, you must report it within 48 hours of the delivery date. After 48 hours all sales are final.
Please allow up to 2 weeks to process your return.
Used items can not be returned under any circumstances.
Items damaged due to use with third party accessories (example: e-nails & inserts) are not covered. Use them at your own risk.
We only accept returns on items purchased directly through our web store. If you have an issue with an item you purchased through one of our authorized retailers, please contact them.

Products bought outside of the Toro Glass Gallery web store, or bought secondhand are not covered by our Limited Lifetime Warranty.
Items with defects that negatively impact function, or cause a break we identify as related to a bad weld or seal, is covered.
Damage caused by drops, knocks, vibration impact, thermal shock and user error during heat/cool cycles are not covered under our warranty.
Normal wear and tear is not covered by our warranty. Over time quartz and borosilicate glass will fog or "chaz" (as it is called in the industry). If not cleaned properly it may accumulate or bake on residue. We do not cover these conditions, or any other condition that falls under known wear and tear of quartz and borosilicate glass.
Items with visual defects are not covered by our warranty. Instead, you have 48 hours from the delivery date to carefully inspect your purchase and ensure it is to your satisfaction. If for any reason you're not satisfied with your purchase, you may return your product for a full refund. We must receive the item back as you received it, unbroken, undamaged and unused.

We are unable to repair quartz products in-house.
We do offer rig and tube repairs, when possible. Due to our backlog, wait times are 2-3 months.
To see if your piece is repairable, please email info@toroglassgallery.com with good pictures of the break so we can assess.
By sending in a repair you understand and agree that Toro is not responsible for items lost in transit or broken during the repair process.

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